Privacy Policy
Zeya Jewels we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website [your domain], shop with us, or interact with our services.
1. Information We Collect
We collect various types of personal and non-personal information, including:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed via secure third-party payment gateways)
- IP Address and device information
- Any other information you voluntarily provide (e.g., customer service inquiries, product reviews, wishlists)
b. Non-Personal Information
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Browsing behavior on our site
2. How We Use Your Information
We use your information to:
- Fulfill and manage your orders
- Communicate order updates and shipping notifications
- Provide customer support
- Send marketing emails or SMS (with your consent)
- Improve website functionality and user experience
- Prevent fraud and enhance security
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
- Trusted third-party service providers, such as:
- Payment processors (e.g., Razorpay, Stripe, PayPal)
- Shipping partners (e.g., DHL, FedEx)
- Email marketing platforms (e.g., Mailchimp, Klaviyo)
- Legal and regulatory authorities, if required by law
- Analytics and advertising platforms, to improve targeting and performance
4. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill the purposes for which it was collected
- To comply with legal and regulatory obligations
- To resolve disputes and enforce agreements
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Analyze website traffic
- Remember your preferences
- Enable cart and wishlist functionality
- Deliver personalized advertisements (with your consent)
You may disable cookies in your browser settings, but some features of our site may not function properly.
6. Security
We use industry-standard security practices to safeguard your data, including:
- SSL encryption on our website
- Secure payment gateways
- Regular malware scanning
- Restricted data access internally
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing
- Object to data processing
8. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect or store any data from children. If we discover we’ve collected personal data from a minor, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. Please review their privacy practices independently.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date”. We encourage you to review this page regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Zeya Jewels
Email: hello@auraluxe.com
Phone: +61 3 9123 4567
Address: 125 Queen Street, Melbourne, VIC 3000, Australia
Terms & Conditions
Welcome to Zeya Jewels. By accessing or using our website or purchasing any product from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should not use this website.
1. General Information
This website is operated by Zeya Jewels. Throughout the site, the terms “you” and “your” refer to the user or customer. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of these updates.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your country or region, or that you are of the age of majority and have given us your consent to allow any of your minor dependents to use this site.
3. Product Information
- All products displayed are subject to availability.
- We make every effort to display our products as accurately as possible. However, colors, dimensions, and specifications may vary slightly.
- Prices are subject to change without notice.
4. Orders
- By placing an order, you agree that all information provided is accurate, and you are authorized to use the payment method provided.
- Once an order is placed, you will receive a confirmation email. This email does not confirm acceptance of your order.
- We reserve the right to accept or reject your order for any reason, including stock availability, payment issues, or suspicious activity.
5. Pricing & Payment
- All prices are listed in INR (₹) unless otherwise stated.
- Accepted payment methods include credit/debit cards, UPI, net banking, and EMI options where applicable.
- Prices exclude applicable taxes, duties, and shipping costs unless stated otherwise.
6. Shipping & Delivery
- We offer domestic and international shipping. Delivery time estimates will be provided during checkout.
- All shipments are insured until delivered.
- Delivery timelines are indicative and not guaranteed. Delays due to customs, weather, or logistical issues may occur.
7. Returns & Exchanges
- We offer returns or exchanges within 14 days of delivery for unused, unworn items in original packaging, unless the item is customized or made to order.
- Return shipping is at the customer’s expense unless the item was defective or incorrect.
- To initiate a return, please contact us at Zeya Jewels.
8. Custom & Bespoke Orders
- Customized jewelry and made-to-order pieces are non-returnable and non-refundable.
- A 50% advance is required for bespoke orders.
- Estimated delivery dates for custom orders are shared at the time of confirmation and may vary.
9. Certification & Authenticity
- All diamonds above 0.25ct are GIA/IGI certified unless stated otherwise.
- Every item is accompanied by an Astrea authenticity certificate (where applicable).
- Product descriptions include certification details for transparency and assurance.
10. Warranty
- We offer a 1-year manufacturing warranty on all jewelry purchased.
- Warranty excludes normal wear and tear, accidental damage, or misuse.
- Warranty claims require original invoice and certification.
11. Intellectual Property
- All content, including images, logos, text, product designs, and website layout, is the property of Zeya Jewels and protected by applicable copyright and trademark laws.
- Reproduction, distribution, or use without express written permission is strictly prohibited.
12. Limitation of Liability
- Zeya Jewels will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
- We do not guarantee that our website will be uninterrupted or error-free.
13. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or policies of these external sites.
14. Force Majeure
We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, government actions, or power failures.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Zeya Jewels
Email: hello@auraluxe.com
Phone: +61 3 9123 4567
Address: 125 Queen Street, Melbourne, VIC 3000, Australia
Shipping Policy
At Zeya Jewels, we are committed to delivering your fine jewelry safely, securely, and on time. Please read our shipping policy carefully to understand how we handle domestic and international orders.
Order Processing Time
- All orders are processed within 1–2 business days after receiving full payment and confirmation.
- Custom or made-to-order pieces may take 7–14 business days depending on the complexity of the design.
- Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping (India)
- Shipping is FREE across India on all orders.
- Delivery is usually completed within 2–7 business days post dispatch, depending on your location.
- All shipments are fully insured and require a signature upon delivery.
International Shipping
- We ship worldwide via reputed logistics partners such as DHL, FedEx, or UPS.
- International orders typically arrive within 5–10 business days.
- Shipping fees and estimated delivery times will be calculated at checkout.
- Customs Duties & Taxes: International customers are responsible for any import duties, customs taxes, or local VAT applicable in their country.
Packaging & Insurance
- Every item is securely packed in a tamper-proof, branded Zeya Jewels box.
- All shipments are insured until delivery and require the recipient’s signature.
- If your parcel arrives damaged or tampered, please do not accept it and contact us immediately.
Shipping for Returns/Exchanges
- For eligible returns or exchanges, customers are responsible for return shipping unless the item was defective or incorrect.
- For more information, refer to our Returns & Exchanges Policy.
Order Tracking
- Once your order is shipped, you will receive a tracking link via email and/or WhatsApp.
- You can monitor your shipment status using this tracking number in real-time.
Delivery Delays
- Public holidays
- Natural calamities
- Customs clearance (for international orders)
- Remote area delivery restrictions
We will keep you informed of any major delays.
Important Notes
- Please ensure that your shipping address and contact information are accurate.
- We are not responsible for non-delivery due to incorrect address or phone number details provided at checkout.
- If a shipment is returned to us due to failed delivery attempts, reshipping charges will apply.
Need Help?
If you have any questions regarding shipping or need help tracking your order, feel free to reach out:
Returns & Refund Policy
At Zeya Jewels, we take great pride in the craftsmanship and quality of our jewelry. However, if for any reason you are not fully satisfied with your purchase, we are here to help.
Returns Eligibility
- The item is unused, undamaged, and in its original condition.
- It must be returned with all original packaging, certificates (IGI/GIA/Astrea), tags, and documentation.
- Return request is initiated within 7 days of delivery.
- The item is not a custom or made-to-order piece (see below).
Non-Returnable Items
- Custom-designed, engraved, or personalized jewelry.
- Items purchased on final sale or during promotional events.
- Jewelry that shows signs of wear, damage, or alteration after delivery.
- Items returned without original certification or packaging.
Refunds
We do not accept returns on:
- Custom-designed, engraved, or personalized jewelry.
- Items purchased on final sale or during promotional events.
- Jewelry that shows signs of wear, damage, or alteration after delivery.
- Items returned without original certification or packaging.
Exchanges
We allow exchanges for eligible items under the same conditions as above.
- Exchange must be initiated within 7 days of delivery.
- Difference in product price (if any) will be adjusted accordingly.
How to Return an Item
To initiate a return:
- Email us at support@zeyajewels.com or WhatsApp us at +61 3 9123 4567 with your order number and reason for return.
- Our team will provide you with return instructions and a secure shipping address.
- Ship the item using a reliable, insured courier service with tracking.
- Ensure the product is packed securely in the original box with all inclusions.
Return Shipping Costs
- The customer is responsible for return shipping costs unless the item received was incorrect or defective.
- We recommend using an insured and trackable service to ensure safe delivery.
Damaged or Incorrect Orders
- If you receive a defective or incorrect item, notify us within 48 hours of delivery.
- We will cover the return shipping cost and ensure a replacement or full refund at no additional charge.
Important Notes
- Refunds or exchanges will be declined if the product shows any sign of wear, damage, or alteration.
- Items returned without prior approval will not be accepted and will be sent back at the customer's expense.
- Zeya Jewels reserves the right to refuse returns that do not meet our policy standards.
Need Help?
If you have any questions regarding shipping or need help tracking your order, feel free to reach out:
Jewelry Care & Maintenance
Your jewelry from Zeya Jewels is crafted with exceptional attention to detail and designed to last a lifetime. To keep your pieces sparkling and beautiful for years to come, follow these simple care and maintenance guidelines.
Everyday Care Tips
- Remove your jewelry during household chores, workouts, swimming, and when applying cosmetics or perfume.
- Avoid direct contact with chemicals, including lotions, hair sprays, chlorine, and cleaning products.
- Store separately in soft pouches or individual boxes to prevent scratching and tangling.
- Put on your jewelry last after dressing and makeup, and take it off first when undressing.
Lab-Grown Diamond Care
Lab diamonds are as durable and brilliant as mined diamonds. For best results:
- Clean regularly using a soft toothbrush, warm water, and mild soap.
- Avoid abrasive materials that could scratch the surface or loosen the setting.
- Use a lint-free cloth or jewelry cleaning cloth to restore shine.
Gold & Platinum Jewelry
Precious metals like 18K gold and platinum can lose their shine over time. Here’s how to care:
- Wipe with a soft, dry cloth after each use to remove oils and residue.
- Avoid sharp blows or impact to prevent warping or bending.
- Re-polishing can be done professionally once a year to maintain a like-new finish.
Ring & Setting Care
Rings with prongs, halos, or pavé settings should be handled with extra care:
- Periodically inspect the settings to ensure the stones are secure.
- Do not tug or press stones — even lab diamonds can be dislodged with force.
- Schedule a professional check-up every 6–12 months for long-term wear and peace of mind.
How to Clean Your Jewelry at Home
- Soak your jewelry in warm water mixed with mild dish soap for 15–20 minutes.
- Gently scrub with a soft toothbrush to remove dirt or residue.
- Rinse under clean water and pat dry with a soft, lint-free cloth.
Avoid ultrasonic cleaners for delicate or pavé-set jewelry unless advised by a professional.
Professional Cleaning & Inspection
To preserve your jewelry’s brilliance and structure:
- We recommend professional cleaning every 6–12 months.
- Our experts will inspect prongs, mountings, and settings for safety and security.
- Contact us for cleaning appointments or to inquire about our complimentary care services.
Storing Your Jewelry
- Always store jewelry in the original Zeya Jewels box or a lined jewelry case.
- Keep away from direct sunlight, humidity, and temperature changes.
- Use anti-tarnish strips in storage boxes for gold jewelry.
Our Commitment to Quality
- At Zeya Jewels, we are committed to offering jewelry that retains its beauty and brilliance over time. With the right care, your pieces will remain as stunning as the day you received them.
Need Help?
If you have any questions regarding shipping or need help tracking your order, feel free to reach out: